Terms and Conditions

1. Introduction

Leanbase, Inc. (“Leanbase,” “we,” “our,” “us”) offers a variety of team productivity, collaboration, and organizational tools, as further described in the Leanbase Guide and its Release Notes (collectively, the “Service”), and websites, including but not limited to www.leanbase.com, wavelength.com, blog.leanbase.com, community.leanbase.com (the “Websites”).

These User Terms of Service (“Terms”) are a binding legal contract between you and Leanbase and explain the rules governing your use of our Service and Websites. These Terms apply to you as a user of the Service, subject to exceptions that apply to Managed Users (as defined and further detailed below in Section 2 (How These Terms Apply)). By accessing or using the Service and Websites, you acknowledge and agree to be bound by these Terms (as applicable) and confirm you have read and understand our Privacy Statement, which is incorporated by reference.

If you do not agree to these Terms, please do not access or use the Service or Websites.

We may revise these Terms from time to time by posting a modified version on our website. If, in Leanbase’s sole discretion, the modifications to these Terms are material, we will provide you with reasonable notice prior to the change taking effect, either by emailing the email address associated with your account or by alerting you through the Service and/or Websites. If you do not agree to or cannot comply with the modified Terms, you must stop using the Service and Websites. Unless otherwise stated elsewhere in these Terms or in our notice, the updated Terms will take effect upon their posting and will apply on a going-forward basis. Your continued use of the Service and Websites after any update to these Terms constitutes your acceptance of such changes.

This appears to be a detailed set of terms and conditions, primarily focusing on the acceptable use policy, user responsibilities, proprietary rights, and liability disclaimers of a service, likely related to Leanbase.

2. How These Terms Apply

By using Leanbase, you fall into one or more of the following three different categories of Leanbase users:

1. “Site Visitors” are users of the Websites.
2. “Free Users” use all function of the Service in 14 days. Free Users may have their own individual workspaces and/or take part in a free multi-user Leanbase domain.
3. “Managed Users” use the Service as part of any paid Leanbase subscription plan purchased by a person or entity (the “Customer”) who has separately entered into a written agreement with Leanbase (the “Customer Agreement”) governing access and use of the Service and permitting such Customer to create and configure Leanbase so that Managed Users may join.

To the extent you are a Managed User, only the following sections of these Terms will apply to you: Section 1 (Introduction); Section 2 (How These Terms Apply); and Section 6 (Acceptable Use Policy).

As a Managed User, you gain access to the Service through a Customer of Leanbase. For example, if you are joining your employer’s organization, the Customer is your employer. If you are joining a workspace created by your friend using a personal email address, your friend is the Leanbase Customer and is authorizing you to join their workspace. The Customer Agreement governs our relationship and commitment to deliver the Service to that Customer, who may then invite Managed Users to join their Leanbase instance. When you or another Managed User submit content or information to the Service, such as messages or files (“Customer Data”), you acknowledge and agree that, as between Leanbase and the Customer, the Customer Data is controlled by the Customer, and the Customer Agreement provides the Customer with choices and control over that Customer Data. For example, the Customer may manage permissions, enable or disable third-party integrations, or take steps to expand, consolidate, or share the contents of Leanbase boards, projects, tasks, and subtasks. These choices and instructions may result in the access, use, disclosure, modification, or deletion of certain or all Customer Data.

AS BETWEEN LEANBASE AND THE CUSTOMER, YOU ACKNOWLEDGE AND AGREE THAT IT IS SOLELY THE CUSTOMER’S RESPONSIBILITY TO:(A) INFORM YOU AND ANY OTHER MANAGED USERS OF ANY RELEVANT CUSTOMER POLICIES, PRACTICES, AND SETTINGS THAT MAY IMPACT THE PROCESSING OF CUSTOMER DATA;(B) OBTAIN ANY RIGHTS, PERMISSIONS, OR CONSENTS FROM YOU AND ANY OTHER MANAGED USERS THAT ARE NECESSARY FOR THE LAWFUL USE OF CUSTOMER DATA AND THE OPERATION OF THE SERVICE;(C) ENSURE THAT THE TRANSFER AND PROCESSING OF CUSTOMER DATA UNDER THE CUSTOMER AGREEMENT IS LAWFUL; AND(D) RESPOND TO AND RESOLVE ANY DISPUTE WITH YOU AND ANY OTHER MANAGED USERS RELATING TO CUSTOMER DATA, THE SERVICE, OR THE CUSTOMER’S FAILURE TO FULFILL THESE OBLIGATIONS.

IN YOUR CAPACITY AS A MANAGED USER, LEANBASE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND (WHETHER EXPRESS OR IMPLIED) TO YOU RELATING TO THE SERVICE, WHICH IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS.

3. Eligibility and Scope

To use the Service and Websites, you must be, and you represent and warrant that you are, at least 16 years of age and competent to agree to these Terms. If the law where you reside requires that you must be older for Leanbase to lawfully provide the Service and Websites to you and use your personal data without parental consent, then you must be that older age.

If the representations in the preceding sentence are not true, or if Leanbase has previously prohibited you from accessing or using the Service and Websites, you may not access or use the Service and Websites.

4. Account Registration and Use

4.1 Account Registration and Confidentiality

To access the Service and certain parts of our Websites, you must register for a Leanbase account by creating a username and password. You agree to provide us with accurate, complete, and current registration information about yourself. It is your responsibility to ensure that your password remains confidential and secure, and you agree that you will not allow others to access the Service using your Leanbase account.

By registering, you agree that you are fully responsible for all activities that occur under your username and password. We may assume that any communications we receive under your account have been made by you. If you are a workspace or organization owner or administrator, or if you have confirmed in writing that you have the authority to make decisions on behalf of a workspace or organization (“Account Administrator”), you represent and warrant that you are authorized to do so and agree that Leanbase is entitled to rely on your instructions.

4.2 Unauthorized Account Use

You are responsible for notifying us at support@leanbase.com if you become aware of any unauthorized use of or access to your account. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your account.

Leanbase will not be liable for any loss, damages, liability, expenses, or attorneys’ fees that you may incur as a result of someone else using your password or account, either with or without your knowledge and/or authorization, and regardless of whether you have advised us of such unauthorized use. You will be liable for losses, damages, liability, expenses, and attorneys’ fees incurred by Leanbase or a third party due to someone else using your account.

In the event that the Account Administrator or Customer loses access to an account or otherwise requests information about an account, Leanbase reserves the right in its sole discretion to request from the Account Administrator or Customer any verification it deems necessary before restoring access to or providing information about such account.

5. License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable right to access and use the Service and Websites only for your own internal use (or for internal uses authorized by the applicable Account Administrator) and only in a manner that complies with these Terms and all legal requirements that apply to you or your use of the Service and Websites.

Leanbase may revoke this license at any time, in its sole discretion.

6. Acceptable Use Policy

You acknowledge and agree to comply with these Terms, including the following rules regarding acceptable use of the Service and Websites (the “Acceptable Use Policy”).

6.1 Disruption of the Service

You may not:
- Access, tamper with, or use non-public areas of the Service and Websites, Leanbase’s computer systems, or the technical delivery systems of Leanbase’s providers;
- Probe, scan, or test the vulnerability of any system or network or circumvent any security measure;
- Access or search the Service and Websites by any means other than Leanbase’s publicly supported interfaces (for example, “scraping”);
- Interfere with or disrupt, or attempt to interfere with or disrupt, our infrastructure or the access of any user, host, or network, including, without limitation, by sending a virus, overloading, flooding, spamming, mail-bombing the Service and Websites, or by scripting the creation of User Content that interferes with the Service and Websites;
- Prompt or otherwise attempt to use artificial intelligence (AI) models to act in a manner that violates these Terms or intentionally circumvents safety filters and functionality of the Service.

6.2 Misuse of the Service and Websites

You may not use the Service and Websites to carry out, promote or support:
- Any disinformation, deception, or otherwise fraudulent activities;
- The impersonation of another person or entity or the misrepresentation of an affiliation with a person or entity (e.g., “spoofing,” “phishing”);
- Activities that are defamatory, libelous, or threatening, or otherwise constitute hate speech, harassment, or stalking;
- The violation of any law or the rights of others (including unlawful tracking, monitoring, and identification or the publishing or sharing of another person’s confidential or personal information without their express authorization and permission);
- Harm or abuse of a minor, including grooming and child sexual exploitation;
- The sending of unsolicited communications, promotions, advertisements, or spam
- The publishing or sharing of malicious content;
- The promotion or advertisement of products or services other than your own without appropriate authorization;
- The development of services that compete with Leanbase.

6.3 User Content

You may not post any User Content on the Service or Websites (or otherwise make use of the Service or Websites) in a manner that:
- Is deceptive, fraudulent, illegal, obscene, defamatory, disparaging, libelous, threatening, or pornographic (including child pornography, which, upon becoming aware of, we will remove and report to law enforcement, including the National Center for Missing and Exploited Children);
- Suggests any content, information, or other outputs generated by AI are human-generated;
- Criticizes others based on their race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, or medical condition;
- Contains any personal information of minors under the age of 16;
- Contains any sensitive personal information as defined by applicable law (such as financial information, payment card numbers, social security numbers, or health information) without Leanbase’s prior written consent granted as part of a Customer Agreement;
- Contains viruses, bots, worms, or similar harmful materials;
- Contains any information that you do not have a right to make available under law or any contractual or fiduciary duty;
- Could otherwise cause damage to Leanbase or any third party.

6.4 Artificial Intelligence

If you use any AI or machine learning features and functionality (including third-party models) provided by Leanbase (collectively, “Leanbase AI”), you agree to:
- Implement appropriate human oversight and safeguards to mitigate potential risks associated with your use of Leanbase AI (i.e., impacts on a person’s fundamental rights, health, or safety);
- Remain responsible for all decisions made, advice given, actions taken, and failures to take action based on your use of Leanbase AI;
- Provide information about your intended use of Leanbase AI and compliance with this Acceptable Use Policy upon request;
- Evaluate Leanbase AI outputs for accuracy and appropriateness in light of the probabilistic nature of AI and potential for producing inaccurate content.

More information on Leanbase AI features and how to manage them can be found in the Leanbase Guide.

6.5 Acceptable Use Violations

If we reasonably believe a violation of this Acceptable Use Policy has occurred or may occur in the near future in a manner that may disrupt the Service or Websites for our Customers or other users, we may suspend or terminate your access to the Service and Websites, without any liability to us and in addition to any other remedies that may be available to us. Leanbase reserves the right to notify the applicable Account Administrator of the foregoing.