Transform customer feedback into service excellence

Unlock actionable insights to improve service, processes, and customer loyalty.

Understand your customer journey with clarity

See exactly where customers engage, drop off, or churn across your operations and digital touch-points. Leanbase helps you spot bottlenecks, optimize workflows, and measure what truly drives efficiency, satisfaction, and loyalty — creating a seamless experience from start to finish.

Detect and alert operational issues from customer feedbacks

Leanbase automatically analyzes feedback from multiple sources: websites, booking platforms, surveys, reviews, and call center logs, sending instant alerts so your team can act immediately. Uncover why customer leave poor reviews, fail to return, or cancel services. Convert customer insights into clear action steps for your teams, without losing context.

Filter noise and capture the real pain points

Stop manually sorting through thousands of reviews and surveys. Leanbase AI does the heavy lifting by filtering out noise and categorizing recurring issues automatically. Identify what truly drives customer experiences.

Prioritize what matters most to your customers

Leanbase AI focus on the issues that hurt loyalty and ratings the most and what to fix to get most impact. Back every operational decision with real real data, not guesswork. Save time for managers by using AI Copilot chat to drill into problem areas and receive instant recommendations for improvement.

Create transparency across departments

Ensure every team - operations, production, logistics, or customer service - has visibility into customer experience issues. No more missed reports or overlooked problems, everyone stays aligned to deliver exceptional service.

Drive guest loyalty with AI Assistant

Chat with Leanbase AI Assistant to ask any customer-experience related question and get instant, context-aware answers. Drill down into root causes and uncover how issues affect satisfaction, retention, and brand loyalty.